For ages 21+ only

Responsible Gambling at gaya 9

Enjoy entertainment within your own limits. gaya 9 believes that playing with a healthy and informed mindset is the path to genuine enjoyment.

For members aged 21 and above only

Our Commitment

gaya 9 is a form of entertainment — it is not a guaranteed way to make money. We want every member to use this platform responsibly and safely. Gambling is a risky activity and can get out of control at any time — particularly when someone is under stress or trying to play while facing financial difficulty.

Under our Terms and Conditions, all members must be 21 years of age or older. We make no exceptions on age verification, and minors cannot open an account.

If you feel that your gambling habits are affecting your daily life, the gaya 9 support team is available 24/7. Contact us via live chat or email and we will assist you in both Bengali and English.

We take strict measures to ensure the security and privacy of your account — read our Privacy Policy for details.

Core Principles of Responsible Gambling

Only use money to play that your family can afford to lose.
Set a time limit and budget before each session and stick to them.
Do not chase losses by placing larger bets to recover money you have lost.
Avoid gambling when you are stressed, depressed, or under the influence of alcohol.
Never treat gambling as a source of income — it is entertainment only.
Spend time with family and friends — social connections are key to staying well.

Age Limit — 21+ Required

Protecting minors is our responsibility

To register on the gaya 9 platform or take part in any form of betting or casino activity, a member must be 21 years of age or older. During registration, we may request national ID or passport details for age verification if needed. If a minor attempts to open an account, that account will be closed immediately. We ask parents and guardians to be vigilant in ensuring that younger members of the household cannot access this platform. Keep devices password-protected and your account details private.

Never share your login details with anyone in order to keep your account secure. Visit our About Us page to learn more about us and our values.

Self-Restriction Tools

gaya 9 provides options that let you control your own gambling habits. To use these tools, contact us via 24/7 live chat or email.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, reducing the limit takes effect immediately; increasing it requires a waiting period.

Session Time Limit

Set a maximum duration for how long you play in one sitting. Once the set time is reached, the session will end automatically and you will need to take a break before logging in again.

Time-Out

Temporarily suspend your account for a set period — 24 hours, 7 days, or 30 days. During a Time-Out, logging in or making a deposit will not be possible.

Self-Exclusion

For a long-term break, apply to have your account fully closed for 6 months or more. The account cannot be reactivated during this period.

Bet Limit

Set a maximum amount you can place on each bet. This will protect you from placing excessive bets in impulsive moments.

Loss Limit

Set a limit on how much you can afford to lose per day, week, or month. Once the limit is reached, no further bets will be possible automatically.

Warning Signs

If you notice any of the following signs in yourself or someone close to you, stop gambling immediately and seek support.

Chasing losses

The urge to place larger bets after a loss to recover what was lost — this is the first sign of dangerous behaviour.

Losing track of time

Playing for hours without realising how much time has passed — leading to a failure to meet daily responsibilities.

Spending essential money

Taking money meant for rent, children's education, or medicine to fund gambling.

Hiding from family

Hiding your gambling from family or lying about it — causing growing tension in relationships.

Mood changes

Feeling restless, irritable, or depressed when not gambling. Gambling feels like the only source of relief.

Borrowing to gamble

Taking loans from friends, family, or financial institutions to gamble, and failing to repay them.

How to Get Support

Acknowledging the problem is the first step. You are not alone — the gaya 9 support team, your family, and professional counsellors are all here for you.

gaya 9 Support Team

Our support team is active 24 hours a day, 7 days a week. Speak directly via live chat or write to us by email — support is available in both Bengali and English. We process any request for account limits, Time-Out, or Self-Exclusion quickly.

Family and loved ones

Talk openly with a trusted family member or friend. Support from loved ones plays the biggest role in reducing stress and changing unhealthy habits. If needed, ask them to help you manage your account.

Professional counselling

Speaking to a mental health specialist or counsellor is not a sign of weakness — it takes courage. In Bangladesh, mental health counselling is available at various organisations and hospitals at no cost or low cost.

Contact us by email: For any matter related to responsible gambling, setting account limits, or requesting Self-Exclusion, write to our support email. We handle all requests with the utmost confidentiality.

Build Healthy Gambling Habits

Following a few simple habits before using gaya 9 makes the experience much more controlled and positive. At the start of each session, decide how much time you will spend and the maximum amount you will bet. Write this down and stick to it.

Remember, a losing bet gives no guarantee of winning the next one. Each bet is independent — past results do not affect future results. Trying to "recover losses" by placing more bets after a loss is therefore not rational.

Enjoy gambling, but keep it separate from everything else in your life. Always prioritise time with family, professional responsibilities, and healthy sleep.

What Parents Should Do

If there are minors in the household, stay alert to their online activity. Set strong passwords on personal devices and keep your gaya 9 account details private.

Talk openly with your children about the risks of gambling. Discuss financial literacy and risk assessment — this will help keep them safe in the future.

If you are concerned about a family member's gambling habits, contact the gaya 9 support team directly. We are able to take the necessary steps regarding the relevant account.

Frequently Asked Questions

Answers to frequently asked questions about responsible gambling.

Contact the gaya 9 support team via live chat or email to set a deposit limit. Once you provide your preferred limit, it will be applied to your account immediately. You can set a daily, weekly, or monthly limit.

Self-Exclusion is a serious step — once it takes effect, your account cannot be reactivated before the set period ends. During this time, no login, deposit, or betting is possible. To reactivate after the period ends, you must contact the support team, and there will be a waiting period to allow you to consider your decision carefully.

Yes. Excessive gambling or loss of control is a recognised mental health condition. It is not a lack of willpower — it occurs due to changes in the brain's reward circuits. Recovery is possible with professional guidance and proper support.

Listen and show support without judgement first. Encourage them to seek professional help. You can also notify the gaya 9 support team — we can take preventive measures on the relevant account. Remember to look after your own wellbeing too.

A Time-Out is generally for a shorter period — such as 24 hours to 30 days — and is used for a brief break. Self-Exclusion is longer-term and for more serious situations — 6 months or more. Reactivating an account after Self-Exclusion involves a stricter process than after a Time-Out.

No. No one under the age of 21 may open an account or play on gaya 9. Age is verified at registration, and identity documents may be requested in cases of doubt. If an account belonging to a minor is found, it will be closed immediately.

If you have more questions, visit our detailed FAQ page or contact support directly.