gaya 9 Terms and Conditions

gaya 9 is an online gaming and sports betting platform that offers casino games, slots, live casino, and betting on cricket and other sports for users in Bangladesh. The term "service" in this document refers to the gaya 9 website, mobile application, and all gaming activities conducted through them.

"User" or "member" refers to any person who has opened an account on gaya 9 or is using the service. By accessing the platform, a user is considered to have fully accepted these terms.

gaya 9 reserves the right to amend these terms and conditions at any time without prior notice. Continued use of the service after updated terms are published means the member has accepted the revised terms. It is therefore recommended to review this page before each session.

If any part of these terms is interpreted in both Bengali and English, the Bengali version shall be considered authoritative.

To use gaya 9 services, you must create a valid personal account. All information provided at registration — such as name, mobile number, and date of birth — must be completely accurate and up to date.

2.1 Single Account Policy

Only one account may be opened per person, household, or IP address. If the same person operates multiple accounts, all accounts will be closed immediately and the associated balances may be forfeited.

2.2 Identity Verification

gaya 9 may request a national ID card or other documents for identity verification at any time. Withdrawal requests may be placed on hold until verification is complete. Providing false information will result in account cancellation and forfeiture of balances.

2.3 Account Security

It is the member's responsibility to keep their login credentials completely confidential. Giving any third party access to your account is strictly prohibited. If you suspect unauthorised access, contact the support team immediately.

Age will be verified by the date of birth provided at registration. If the 21+ age requirement is not met, the account will not be approved, and any previously opened account will be closed.

Additionally, persons who are not permitted to participate in online gaming under the laws of their own jurisdiction may not use gaya 9 services. If a member creates an account using false information, appropriate action will be taken against them.

The approved payment methods for transactions on gaya 9 are bKash, Nagad, Rocket, and Upay. gaya 9 will not be responsible for any funds sent through other methods.

4.1 Deposit Terms

• The minimum deposit amount is ৳300.
• Deposits must be made only from a payment account registered in the member's own name.
• Deposits from third parties are not accepted and such transactions will be returned.
• Deposits are generally credited to the account within a few minutes; if there is a delay, please contact live chat.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the most recent deposit.
• Withdrawals from verified accounts are processed faster.
• If there is any suspicious activity on the account, the withdrawal request may be placed on hold for review.

gaya 9 uses applicable encryption and security protocols to keep all transaction data secure.

gaya 9 bonus offers are subject to specific conditions. Please read the relevant terms carefully before claiming a bonus.

5.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000; the bonus amount must be wagered 10 times — that is, ৳20,000 — before withdrawal.

5.2 General Bonus Terms

• Bonuses are applicable only to valid accounts and against deposits made with real money.
• The specified wagering requirement must be completed before withdrawing any winnings earned from a bonus.
• If a bonus is misused or its terms are violated, the bonus and any associated winnings will be cancelled.
• Each promotional offer must be claimed within its specified validity period.
• If multiple bonuses are active at the same time, which one applies will be stated in the specific terms of each offer.

5.3 Bonus Changes

gaya 9 reserves the right to change, suspend, or cancel any bonus offer at any time. Visit the promotions section of the platform regularly for up-to-date information on current offers.

All games on gaya 9 are run by independent game providers whose outcomes are determined by a Random Number Generator (RNG). gaya 9 does not influence the outcome of any game.

6.1 Prohibited Activities

• Using any software bots, automated scripts, or other technical aids.
• Attempting to hack the game code or system.
• Coordinating with other members or through multiple accounts of your own to gain bonus advantages.
• Applying any form of illegal strategy in progressive jackpots.

6.2 Technical Issues

If a game is left incomplete due to a network disconnection or technical fault, gaya 9 will review the relevant game server logs and make a decision. In such cases, gaya 9's decision is final.

6.3 Betting Limits

Each game and betting market has set minimum and maximum bet limits, which are clearly displayed in the game interface. No bets outside these limits will be accepted.

gaya 9 treats the protection of members' personal and financial information as its highest priority. All data is secured through SSL encryption. Full details on how we collect and use information can be found in our Privacy Policy.

Members' personal information is not sold or transferred to any third party, though data may be shared with regulatory authorities when required by law or to prevent fraud.

Passwords must be at least 8 characters long and it is recommended to change them regularly. If you notice any suspicious activity on your account, notify our support team immediately.

gaya 9 may suspend or permanently close an account without prior notice in any of the following circumstances:

• Registration using false or incomplete information.
• Operating multiple accounts.
• Evidence of bonus abuse or manipulation.
• Fraudulent payment transactions.
• Violation of any clause of these terms and conditions.
• An order from a court or authority.

If a member wishes to close their account voluntarily, they may submit a request via live chat or email. The member will be given the opportunity to withdraw any valid balance before the account is closed, though this may be placed on hold if an investigation is ongoing.

gaya 9 believes gaming should be a source of enjoyment, not financial stress. We are committed to ensuring responsible gaming for our members. Visit our dedicated section for details on responsible gaming guidelines and tools.

9.1 Setting Limits

Members can go to their account settings to set daily, weekly, or monthly deposit limits and loss limits. Once a limit is set, it takes effect immediately, and a request to increase it may take up to 7 days to be applied.

9.2 Self-Exclusion

If any signs of gaming addiction appear, a member may activate self-exclusion for any period of time. During self-exclusion, access to the account will not be possible and no promotional emails will be sent.

9.3 Protection of Minors

If a device is accessible to anyone under 21, please use parental control software. It is the responsibility of the head of household to prevent minors from accessing the gaya 9 platform.

gaya 9 is not liable for any losses arising from the following:

• A game being left incomplete due to internet disconnection or a technical fault.
• Issues with third-party software or payment gateways.
• Login credentials being exposed due to the member's own negligence.
• Service disruption caused by unexpected natural disasters or government action.

gaya 9 always strives to maintain service quality and availability. However, uninterrupted service cannot be guaranteed. Advance notice of maintenance downtime will be given where possible.

gaya 9 reserves the right to revise, add to, or amend these terms and conditions at any time. For significant changes, an advance notification will be sent to members' registered mobile numbers or email addresses where possible.

Updated terms take effect from the date of publication. Continued use of the service after changes means the member has agreed to the new terms. If you disagree with any change to the terms, please stop using the service and submit a request to close your account.

The date of the most recent update is always displayed at the top of this page. Members are advised to review this page on a regular basis.

For any questions, feedback, or complaints about these terms or gaya 9 services, use our 24/7 live chat support or contact us by email. The support team serves in both Bengali and English.

For answers to common questions, visit our FAQ section — it covers many questions about deposits, withdrawals, bonuses, and accounts. Our aim is to provide an initial response to complaints within 48 hours.

Email address: [email protected]

When filing a complaint, including the transaction ID, date and time, and a detailed description of the issue will help reach a faster resolution.