Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued on behalf of gaya 9 and applies to all members ("you" or "user") who use the gaya 9 website and related services ("Platform"). By using the Platform, you agree to the data processing practices described in this Policy.

gaya 9 believes that protecting personal information is a fundamental right. We therefore collect only the information necessary to provide our services and always store it using secure methods. Visit our about page to learn more about gaya 9.

2 What Information We Collect

The following information may be collected on the gaya 9 Platform for the purposes of account registration, managing transactions, and providing customer support:

2.1 Information You Provide Directly

• Full name, date of birth and nationality — for identity verification
• Mobile number and email address — for communication and OTP verification
• Username and encrypted password — for account security
• Financial transaction details — for recording deposits and withdrawals
• Any information you voluntarily provide in support tickets

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use the Platform:

• IP address and device type — for security monitoring
• Browser type and operating system version
• Date, time and duration of page visits and sessions
• Usage information obtained through cookies and similar tracking technologies

2.3 Identity Verification Documents

In some cases, a copy of your national identity card or passport may be requested to confirm account security and verify the legitimacy of financial transactions. These documents are stored with the highest level of security and can only be accessed by authorised staff.

3 Purpose of Using Information

Collected information is used for the following purposes:

• Creating, managing and completing the login process for accounts
• Verifying and settling deposit and withdrawal transactions
• Automatically crediting applicable bonuses and promotions to accounts
• Providing 24/7 customer support via live chat and email
• Detecting unauthorised logins, fraud and account misuse
• Conducting usage analysis to improve Platform performance
• Notifying users of important updates, policy changes and security alerts

4 Cookie Policy

Cookies are small text files stored in your browser. The gaya 9 Platform uses the following types of cookies:

4.1 Essential Cookies

These cookies are essential for keeping login sessions active, retaining cart and form data, and handling security-related functions. Disabling them will prevent the Platform from working properly.

4.2 Analytics Cookies

We want to know which pages are used most and where service improvements are needed. Analytics cookies collect that information — entirely anonymously, without identifying any individual.

4.3 Cookie Controls

You can delete cookies or block new ones at any time from your browser settings. However, disabling essential cookies will limit certain login and transaction-related features.

5 Sharing Information with Third Parties

gaya 9 may share information with third parties in the following limited circumstances:

5.1 Payment Processors

The minimum information required to process transactions through bKash, Nagad, Rocket and Upay is shared with the relevant mobile financial service provider. This information is used solely for the purpose of completing transactions.

5.2 Technology Service Providers

Technology partners used for server hosting, data analytics, and cybersecurity operate under strict confidentiality agreements and may use the data they receive only for the specified purposes.

5.3 Legal Obligations

Information may be disclosed to comply with lawful orders from competent authorities, court directives, or applicable laws. In such cases, gaya 9 provides only the information that is legally required.

6 Data Security Measures

To keep your information secure, gaya 9 has put in place industry-standard technical and administrative measures:

• SSL encryption — all communication between the website and users is encrypted
• Passwords are stored using one-way hashing — no staff member can see your password
• Two-factor verification (OTP) — added protection during login and withdrawal
• Regular security audits and penetration testing
• Data access is restricted to authorised staff only
• Automated monitoring to detect suspicious activity

Please note that no method of transmitting data over the internet or electronic storage is completely impenetrable. We do our best to provide strong protection, but absolute security cannot be guaranteed.

7 Data Retention Period

gaya 9 retains your information only for as long as it is necessary:

• All account-related data is kept for as long as the account remains active
• Financial transaction records are kept for a set period even after an account is closed
• Cookie and session data is generally deleted automatically at the end of a session or after a set period
• Data from inactive accounts is securely deleted after a specified period

8 Your Rights

As a member of the gaya 9 platform, you have the following rights over your own information:

8.1 Right to Know

You have the right to know what information has been collected about you, how it is being used, and with whom it has been shared.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Deletion

You may request that your account be closed, and any information that is not legally required to be retained will be securely deleted.

8.4 Right to Object to Processing

You may request that your information not be used for marketing communications or optional analytics beyond what is needed to provide the service.

To exercise these rights or if you have any questions about your information, please contact our support team. We provide assistance in both Bengali and English, 24/7.

9 Protection of Minors

All services on gaya 9 are intended solely for users aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If an account holder is found to be a minor, that account and all associated data will be deleted immediately. To learn more about responsible use, please read our Responsible Gaming Guidelines.

10 Changes to the Policy

This privacy policy may be updated from time to time due to service improvements, technical changes, or legal requirements. If any significant changes are made, you will be notified via your registered email address or through a notice on the platform.

The "Last Updated" date at the top of the policy will show when the most recent change was made. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

For details about the terms of use of the platform, please visit the Terms & Conditions page.

11 International Data Transfer

Some operations of our servers and technology partners may be conducted outside Bangladesh. In such cases, data is transferred only when the destination country or service provider can ensure adequate data protection.

All international data processing agreements include data protection obligations equivalent to or stronger than the standards set out in this privacy policy.